Frequently Asked Questions

Welcome to our FAQ section — we’re here to make your shopping experience smooth, stylish, and stress-free. Can’t find your question here? Drop us a message at support@lynor-london.co.uk, we’ll be happy to help.

🛒 Orders

Q: How do I place an order?
Simply select your item, choose your size or style, click “Add to Cart,” and proceed to checkout. Follow the steps to enter your details and complete payment.

Q: Can I change or cancel my order after placing it?
We process orders quickly — within 1–2 business days. If your order hasn’t been shipped yet, email us immediately at support@lynor-london.co.uk. We'll do our best to help.

Q: I didn’t receive an order confirmation. What should I do?
Please check your spam/junk folder. If it’s not there, contact us and we’ll re-send it.

🚚 Shipping & Delivery

Q: Do you ship worldwide?
Yes! We offer free worldwide shipping on all orders.

Q: How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 8–12 business days, depending on your location.

Q: Can I track my order?
Yes — you’ll receive a tracking link via email once your package has shipped.

Q: What should I do if my package is delayed or lost?
If your order hasn’t arrived within 20 business days, contact us. We’ll investigate and ensure you get a solution.

🔄 Returns & Refunds

Q: What’s your return policy?
You have 30 days from the delivery date to return an item. Products must be unused and in original condition. See our Shipping & Returns page for full details.

Q: Do I have to pay for return shipping?
Yes — return shipping costs are at the customer’s expense.

Q: How do I start a return?
Email us at support@lynor-london.co.uk with your order number and return request. We’ll guide you through the steps.

Q: When will I receive my refund?
Once we’ve received and inspected your return, we’ll issue your refund within 3–5 business days.

💳 Payments & Security

Q: What payment methods do you accept?
We accept:

  • PayPal

  • Klarna

  • Visa, MasterCard, American Express

  • Apple Pay & Google Pay

  • Shopify Secure Checkout

Q: Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal data.

👗 Products & Sizing

Q: How do I choose the right size?
Each product includes a size guide. If in doubt, we recommend sizing up. Need help? Just contact us!

Q: Are your items true to size?
Our products generally fit true to size, but slight variations may occur due to manufacturing.

Q: What if the item I want is sold out?
If something’s out of stock, we’re likely restocking soon. You can email us to be notified when it’s back.

📦 Packaging & Sustainability

Q: Do you use eco-friendly packaging?
We’re working on using more sustainable materials. Many of our mailers are recyclable or reusable.

Q: Will my order come in discreet packaging?
Yes — your package will arrive in a simple, unbranded mailer for privacy.

❓ Other Questions

Q: Can I contact you via social media?
Sure! You can DM us on Instagram or Facebook, but for order-related questions, email is the fastest way.

Q: Do you offer gift cards?
Not yet — but it’s coming soon!

Q: Do you offer wholesale or B2B sales?
Currently, Lynor London is a consumer-only brand (B2C).

Still have questions?
📧 Reach out to us anytime at support@lynor-london.co.uk — we respond within 24 hours on business days.

Last updated: 2 May 2025