Privacy Policy

At Lynor London, accessible via www.lynor-london.co.uk, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store or make a purchase. By using our website, you agree to the practices described in this policy.

 

2. Data We Collect

When you use our store, we may collect the following personal data:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via our payment partners)

  • IP address and browser/device information

  • Purchase history

We only collect the data that is necessary to fulfill our services to you.

3. How We Use Your Data

We process your data for the following purposes:

  • To process and deliver your orders

  • To send you order confirmations and updates

  • To respond to your inquiries or customer service requests

  • To personalize your shopping experience

  • To conduct marketing activities (e.g., Facebook/Instagram ads)

  • To analyze website performance and improve user experience

  • To comply with legal obligations (e.g., tax and accounting laws)

4. Legal Grounds for Processing

We process your data based on:

  • Your consent

  • Contractual necessity (e.g., fulfilling an order)

  • Legal obligations

  • Our legitimate business interests (e.g., fraud prevention, marketing analytics)

5. Third-Party Tools and Services

We use trusted third-party services that may process your data on our behalf:

  • Shopify – e-commerce platform and hosting

  • Meta Ads – advertising via Facebook and Instagram

  • Google Analytics – website analytics (may track anonymized usage data)

These tools may store or transfer data outside of the European Economic Area (EEA), including to the United States. We ensure that appropriate safeguards are in place in such cases.

6. Data Retention

We retain your data for no longer than necessary:

  • Order-related data is kept for up to 7 years in accordance with Dutch tax law.

  • Marketing and analytics data may be retained for a shorter period, unless you request deletion.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Withdraw consent at any time

  • Object to data processing for marketing purposes

  • File a complaint with a data protection authority

To exercise your rights, email us at support@lynor-london.co.uk.

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption on all pages

  • Secure payment gateways

  • Limited access to customer data by authorized personnel only

9. Cookies

Our website uses cookies to improve your browsing experience and support analytics and advertising efforts. You can control cookie preferences via your browser settings.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We recommend checking this page periodically.

Effective Date: 2 May 2025
If you have any questions about this policy, please contact us via support@lynor-london.co.uk.